Shipping policy
Shipping Policy
At Concepts & Designs, every order receives the same level of attention as the bags we create. Each purchase is carefully inspected and handled with care to ensure it reaches you safely, beautifully, and on time.
Order Processing
All orders are processed on the same day after payment confirmation. You’ll receive an email or SMS notification once your order has been packed and handed over to our courier partner.
Every order goes through final quality and accuracy checks before leaving our studio to ensure you receive exactly what you ordered, in perfect condition.
Delivery Timeframes
NCR and CALABARZON: 1 to 3 business days
Provincial Areas: 3 to 5 business days
Shipping Fee: Completely FREE nationwide
Delivery times are based on standard courier schedules and may vary slightly due to weather, logistics, or peak seasons such as holidays and major sales.
If delays occur, our team will proactively reach out to keep you informed.
We ship exclusively through reliable, vetted courier partners with proven records for secure and on-time delivery.
Order Tracking
Once your order ships, a tracking link will be sent via email or SMS. Please allow 24 to 48 hours for tracking updates to appear after dispatch.
If you have not received your tracking number, contact us through Facebook or email shopconceptsanddesigns@gmail.com.
Our team monitors every shipment until it’s confirmed delivered, ensuring full transparency and peace of mind.
Order Accuracy
Before placing your order, please double-check your name, address, and contact number. Accurate details prevent delivery delays and ensure smooth fulfillment.
All customer information is handled securely and used only for shipping purposes.
Failed Deliveries or Re-delivery
If a delivery fails because of incorrect details or recipient unavailability, the courier may apply a re-delivery fee. We will contact you directly to arrange a successful re-attempt as soon as possible.
Damaged or Lost Packages
Every order is securely sealed and verified before dispatch. If your package arrives damaged or hasn’t been received within the expected timeframe, please notify us within 3 days of the expected delivery date.
Include your order number and, if applicable, photos of the issue. Our customer care team is available 24/7 and responds to all cases promptly, because your satisfaction always comes first.
Our Commitment
Your trust is the foundation of our brand. Every order includes free nationwide shipping, real-time updates, and careful handling. Our delivery process is built on your peace of mind.
Shopping with Concepts & Designs means a seamless and worry-free experience at every stage.