Frequently Asked Questions (FAQs)
Collapsible content
How Long Does Shipping Take?
Orders are processed within 1–2 business days, and delivery takes 2–7 business days depending on your location.
How Much Is Shipping?
Shipping is ₱159 for orders below ₱1,000.
Orders ₱1,000 and above get FREE shipping nationwide.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS.
Tracking usually updates within 24–48 hours after dispatch.
Can I update my order after checkout?
If your order hasn’t shipped yet, email us at shopconceptsanddesigns@gmail.com ASAP.
We’ll do our best to make the change before it goes out.
What payment methods do you accept?
We accept:
Credit/Debit cards (Visa, Mastercard)
GCash
PayMaya
Bank transfers
All payments are processed securely at checkout.
Do you offer refunds?
Yes. If your order arrives damaged, defective, or doesn’t arrive at all, email us within 3 days of delivery. We’ll coordinate with our courier and offer either a replacement, store credit, or refund.
Do you ship nationwide?
Yes! We deliver to any location in the Philippines, including provincial areas.
International shipping isn’t available yet—but we’re working on it.
How do I care for my vegan leather bag?
Wipe with a soft, damp cloth as needed.
avoid leaving it under direct sunlight for extended periods, harsh surfaces, and soaking.
Store in a dust bag or cool, dry place when not in use.
Is your vegan leather durable?
Yes—our materials are carefully selected for everyday use.They’re water-resistant, structured to hold shape, and built to last with proper care.